Return & Refund Policy

Thank you for shopping with us. To protect your consumer rights and deliver a pleasant shopping experience, we have formulated the following Return and Refund Policy. By placing an order on our website, you confirm that you have fully read, understood, and agreed to all terms below. Please contact our customer support team if you have any questions.

1. Scope of Application

This policy applies to all customers who purchase products directly through this website and covers all product categories sold on the site. All terms comply with applicable local consumer protection laws and regulations.

2. Return & Refund Eligibility

2.1 Qualified Return & Refund Cases

7-Day No-Reason Return: Items can be returned for any reason within 7 calendar days after delivery. Products must be unused, unwashed, undamaged, with original packaging, tags, and all accessories intact, and resalable condition.
Product Quality & Shipping Errors: Within 15 calendar days after delivery, customers are eligible for return, refund or exchange if items have manufacturing defects, quality issues, wrong items shipped, missing items, or significant discrepancies with website descriptions.
Damaged During Transit: Products severely damaged or deformed during logistics transportation are eligible for full refund or free reshipment with valid damage proof.

2.2 Non-Refundable & Non-Returnable Cases

Items that have been used, washed, altered, damaged, or without original packaging, tags and complete accessories.
Customized and personalized products without quality issues.
Hygiene products such as underwear, masks and other personal sanitary items (non-quality related problems).
Clearance, flash sale and discounted items marked with “Final Sale”.
Return requests submitted after the valid application period.
Returns due to personal subjective reasons, including but not limited to dislike, improper size, inconsistent personal expectation.

3. Application Time Limit

No-reason return: Submit application within 7 calendar days upon order delivery.
Quality problems, shipping errors or transit damage: Submit application within 15 calendar days upon order delivery.
Any overdue application will be regarded as automatic abandonment of after-sales rights, and no return or refund requests will be accepted.

4. Return & Refund Process

Submit Request: Log in to your account, locate your order, submit an after-sales application, fill in return reasons, and upload relevant photos, videos or logistics proof.
Application Review: Our customer team will review your request within 1-3 business days. The review result will be notified via email or site message.
Send Back Items: After approval, you will receive our official return address. Please send back the goods within 7 days. Unreceived returns after the time limit will be invalid automatically.
Inspection & Refund: We will inspect returned items upon receipt. Approved refunds will be processed within 3-5 business days.

5. Shipping Fee Policy

Customer Responsibility: Shipping fees for no-reason returns are borne by customers. We do not accept freight collect and surface mail packages.
Store Responsibility: If returns are caused by product quality defects, wrong shipment, missing items or transit damage, all shipping fees will be covered by our store, and reasonable return postage will be reimbursed.
Freight collect packages will be rejected without prior official confirmation from our support team.

6. Refund Method & Processing Time

All refunds will be returned to your original payment account (credit card, debit card, third-party payment platform, etc.).
Refunds will be initiated 3-5 business days after product inspection and verification.
Bank or payment platform processing may take an additional 3-15 business days. The actual arrival time depends on the financial institution and is beyond our control.

7. Special Terms

Please package returned products properly to avoid secondary damage during transportation. Customers will be responsible for damages caused by improper packaging.
We reserve the right to refuse returns or refunds for malicious return behaviors and policy abuse.
Processing time may be extended during holidays and promotional peak seasons.
Any disputes shall be resolved through friendly negotiation. If negotiation fails, disputes shall be submitted to local competent regulatory authorities for mediation.

8. Policy Updates

We reserve the right to update and revise this Return & Refund Policy at any time. Updated terms will take effect immediately after publication on the official website. Continued shopping on our site constitutes acceptance of the revised policy.